The Permanent Bureau is pleased to announce the publication of the Practical Guide to Access to Justice for International Tourists and Visitors.
The Practical Guide is intended to assist international tourists and visitors to foreign countries seeking access to justice for disputes arising from their tourism experience by providing information on online dispute resolution (ODR) mechanisms that may be available and HCCH legal instruments that may be relevant in a given case.
The first part of the Practical Guide provides a non-exhaustive list of public and private ODR platforms, designed to inform tourists and visitors about platforms they may use in dispute resolution. A brief summary of each platform includes criteria for use, accessibility, process, legal questions, and enforcement questions. The second part of the Practical Guide provides hypothetical examples of common claims made by tourists and visitors and explains how HCCH Conventions and select other international and regional instruments may assist in access to justice.
The Permanent Bureau wishes to express its gratitude to Dr Nino Sievi and to the members of the Experts' Group on the Tourists and Visitors (ODR) Project, whose efforts and dedication over multiple years contributed to the development of this publication.